Defination

Company: means Himaland Adventure Holiday Pvt. Ltd. based in Kathmandu, Nepal registered (no. 12264/056/057) in the Office of Company Registrar and licensed (no. 511/063) by the Department of Tourism, Government of Nepal as a tour operator hereinafter referred to as Company.

Clients:  means those persons, firms or companies who book the Tours from the Company;

Tours:  means any holiday and other travel arrangements whatsoever which are sold by the Company to Clients.

Services:   means the services required in operation of the Tour to be operated by the Company or procured and/or provided by the Supplier to Company and its Clients and referred to in this policy.

 Price: We believe in value for money, professionalism and quality service. Similarly, we are well organized in an efficient and cost-effective way so that our clients get a good quality services at a reasonable price.  The stated prices are final and there are no hidden fees. Any additional costs and subject to changes in the price if any are stated clearly in advance.

Guaranteed Departure

It is guaranteed that all the booked Tours are conducted. The booked Tours are not cancelled by the Company on its part except on unavoidable conditions (Force Majeure). In case of the cancellation, the Tour will be conducted on next possible following dates, and the Clients are entitled to join the trip without any extra cost.

A full refund to the Client will be made if the Tour is cancelled due to the company’s own internal reason.

Tour Route/ Itinerary/ Schedule

The booked tours will be followed as programmed and sated in the tour details page. There may be changes only in case of emergencies, due to safety and other unavoidable reasons.

Number of Clients/ Pax

In general, minimum number of Clients (pax) required is two (2) persons to conduct the tours on the announced departure date. For some tours, there may be more numbers required which is stated in the same tour page. For some tours, there may be also maximum number of Clients limitation due to logistic arrangements and in view of clients’ comfort.

Booking

Tour bookings can be done by any one of the convenient mode of communications; online, email, phone and in person with all the required details correct and complete as stated. The company shall not be responsible for any consequences caused due to incorrect or wrong information given by the clients. The client him/herself shall be responsible for the wrong information given. Once booking process is done, a pro-forma invoice for the Tour is produced. Bookings well in advance is encouraged.

Confidentiality of Personal Data

The company shall use required personal data of the clients only for the purpose of conducting the booked tours among the supplier chain, regulatory bodies, local and government authorities and shall keep the personal data private and confidential and shall not use, copy or disclose to any irrelevant third party.

Booking Confirmation

A deposit of 20 % of the total bill amount is required in cash or by credit card or by online transfer or by bank transfer to confirm the Tour booking. Once the deposit is made, clients should communicate the company about it.  Upon receipt of the deposit, Booking Confirmation Receipt is issued to the Client, and the same receipt should be produced at the check-in time.

The company bank account details can be found in the payment section on the site.

Payment

The balance due bill amount for the Tour has to be paid in full prior to departure of the Tour.  The payment can be made by all major credit cards, bank wire transfer, online transfer and cash in convertible currency ($, €, £, etc.).

Cancellation Fees & Refund

Cancellation notice needs to be received in advance in writing. The tour cancellation will be subject to a fee should Clients cancel their bookings. Cancellation fee will be charged on the following percentage basis of the total price amount, 20 % any time prior to departure, 30 % at least 30 days prior to departure, 50 % at least 15 days prior to departure and 100 % for less than 7 days prior to departure of the Tour.

Note – In some cases, NO cancellation fee is charged if the Tour booking is kept open for a future date.

 Trip Preparation and Check – In

Tour itinerary and details are stated on the tour page on Company website and also in Tour Info Folder given to Clients at Check-in. Also, general requirements and precautions for the Tour are advised. The Clients are required to read and understand all that information. For any more clarity about the Tour, the Clients need to contact the company.

Check in time, date and place are stated in the Tour details. The Clients need to be on time and at correct location as advised. The clients failing to turn up on time and at right location shall be regarded as No – Show resulting to no refund.

Insurance

The Tour price does not include Clients’ travel, medical and evacuation or personal insurance. For your safety and protection, we highly recommend that you purchase insurance policy covering your personal medical expenses, emergency issues and other travel related needs. If Clients do not have the policy already and need info/ assistance, the company can advise them.

Note

Himaland never had to do any major changes on the programmed itinerary or Tour programs in our last 25 years of operations. On rare occasions, some minor changes were made due to some conditions beyond our control (Force Majeure). 

*We never have any dispute with our clients leading to the court of law or any regulatory body or business ethic council.

Limitation of Liability

Himaland Adventure Holiday Pvt. Ltd., later referred to as Himaland,  its owners, agents and affiliated companies act only as agents for hotels, transportation companies, land operators, airlines companies  and suppliers of travel services and assume no liability in connection with the operation or service of any transportation vehicle or hotel which may be used for services to Himaland clients. Himaland and its operators and agents will assume no liability for injury, damage, loss, accident, delay, irregularity or additional costs resulting directly or indirectly from any of the following causes: weather, natural calamities, failure of any means of transportation to adhere to schedules, quarantines, strikes, civil disturbances, theft, government regulations, or changes in transport and lodging beyond our reasonable control. Himaland reserves the right at any time, either prior to or after departure,  in its good-faith discretion, change or reschedule  any trip, including but not limited to the right to alter or omit any part of the itinerary, to substitute hotels or guides, or change any means of conveyance without notice and without allowance of refund, with the liability of increased costs – if any – to be borne by the clients. Himaland reserves the right to change any itinerary at any time when it is deemed appropriate for the safety of the clients or to comply with government restrictions.

Assumption of Risk and Release of Liability

Client acknowledges the risk and hazards of travel. By signing the reservation form, client accepts responsibility for his/her own welfare and waive future claims against Himaland Adventure Holiday Pvt. Ltd. referred to as Himaland hereinafter for liability to the maximum extent permitted by law. Client understands that Himaland contracts with a network of service providers along the trip route. These third-party service providers are deemed qualified and experienced to the best of Himaland’s knowledge. Client understands, however, that Himaland is unable to fully supervise or guarantee the performance of such third parties. Therefore, client fully releases and holds harmless Himaland from any and all liability for all their acts or omissions. Client agrees that this Assumption of Risk and Release of Liability statement shall be legally binding upon client, all minors under the age of 18 traveling with the client, client’s heirs, successors, and legal representatives. Client further agrees to fully indemnify Himaland from all and any liabilities to the maximum extent permitted by law and for all its costs, expenses, damages, etc. (including lawyer’s fees) arising from or attributable to any claims or actions arising from client’s travel with Himaland and which claims or actions are specifically released by client.

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